Privacy Policy

At Star Puri Holiday Hotel , we respect your privacy and are committed to safeguarding your personal information.

Information We Collect

• Personal details: Name, phone number, email, address.

• Booking details: Dates of stay, number of guests, preferences.

• Payment details: Processed securely via third-party gateways.

• Technical information: Device, IP address, browser, cookies.

Use of Information

We use collected information to:

• Process bookings and payments.

• Provide customer support.

• Send confirmations and updates.

• Improve services and fulfill legal obligations.

Data Security

We apply security measures to protect your data, though no online method is 100% secure.

Sharing of Information

We never sell your data. It is shared only with trusted third-party partners (payment processors, booking engines) or as required by law.

Refund & Cancellation Policy

1. Cancellation Timeline

   • 7 days or more before check-in → 100% refund.

   • 3–6 days before check-in → 50% refund.

   • Less than 48 hours before check-in → No refund.

2. No-Show Policy

   • Guests not arriving without prior notice will receive no refund.

3. Refund Process

   • Refunds (if eligible) are credited within 7–10 working days to the original payment source.

4. Early Departure

   • No refunds for unused nights.

5. Force Majeure

   • In case of natural calamities, government restrictions, or emergencies, refunds/rescheduling will depend on management discretion.

Terms & Conditions

1. Booking

   • Reservation is confirmed only after advance/full payment.

2. Check-in/Check-out

   • Check-in: 12:00 PM | Check-out: 11:00 AM

3. ID Proof

   • All guests must provide valid government-issued ID at check-in.

4. Children & Extra Beds

   • Extra bed/mattress charges may apply.

5. Pets

   • Pets are not allowed unless mentioned otherwise.

6. Damage to Property

   • Guests are liable for any damage caused to property.

7. Facilities Use

   • Guests must follow rules for pool, restaurant, and resort premises.

8. Liability

   • The resort is not responsible for valuables, delays, or third-party services.

9. Policy Updates

   • Resort reserves the right to amend these policies at any time.